Cancellation Policy

1. Club Membership

Club membership is a 12-month commitment, paid monthly (auto-debit) or annually (upfront). You may cancel at any time; cancellation stops future recurring charges but is not refundable for the current paid period.

• Monthly: recurring payments continue until you cancel. The final charged month is non-refundable.
• Annual: the 12-month fee is paid in advance and is non-refundable once the membership period has started.

2. Event Bookings

Event bookings may be cancelled up to 48 hours before the event for a full refund of the booking fee. Cancellations inside 48 hours are non-refundable, as catering and allocations are confirmed.

3. How to Cancel

To cancel a membership or booking, email lanet@ponyperfection.co.za or use the member portal. Recurring PayFast payments can also be stopped from your PayFast account.

4. Event Postponement

If an event is postponed or cancelled by Pony Perfection, affected bookings are transferred to the new date or refunded at the member’s choice.