Privacy Policy

1. Introduction

Pony Perfection(“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We may collect the following information:

• Account information: name, email address, phone number, and profile details when you register.
• Entry submissions: rider name, horse name, contact details, and class/round selections when entering shows.
• Payment information: payment records are processed through PayFast; we do not store credit card details.
• Communication preferences: your opt-in choices for email, SMS, and WhatsApp notifications.

3. How We Use Your Information

We use your information to:

• Process and manage show entries and payments.
• Send entry confirmations, payment receipts, and show-related updates via email, SMS, or WhatsApp.
• Generate invoices and credit notes.
• Publish running orders with rider and horse names.
• Communicate with you about shows, schedules, and results.

4. Payment Processing

All payments are processed securely through PayFast. We do not store, process, or have access to your credit card or banking details. PayFast’s privacy policy applies to all payment transactions.

5. WhatsApp & SMS Communications

If you opt in, we may send you WhatsApp messages and SMS notifications regarding your entries, payments, and show updates. You can opt out at any time by updating your profile settings or replying STOP to any message. WhatsApp messaging is provided via Meta’s WhatsApp Cloud API.

6. Data Sharing

We do not sell your personal information. We may share data with:

• PayFast — for payment processing.
• Meta (WhatsApp) — for WhatsApp message delivery.
• BulkSMS — for SMS message delivery.
• Supabase — for database hosting and authentication.
• Vercel — for website hosting.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data by contacting us.

8. Your Rights

You have the right to:

• Access your personal data held by us.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for WhatsApp, SMS, or email communications at any time.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: lanet@ponyperfection.co.za
• Phone: +27 61 525 4157